Altitude Dialer

Preview Dialing allows agents to become familiar with contact information prior to the actual call, which is triggered by the agent himself. Despite this, it is the dialer that delivers the contacts to agents automatically, taking into account the priority of the contact and the skills of the agent.

Power Dialing delivers contact information to agents at the same time it delivers the call and it reserves the agent’s extension while trying to place calls. As with preview dialing, the dialer places calls according to the priority of the contact and the skills of the agent.

Predictive Dialing forecasts the number of calls needed to dial to keep agents at maximum occupation within nuisance constraints.

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