Altitude Integrations & Connectors

Altitude Connectors offer full CTI and multimedia capabilities for CRM applications and are unique as they offer both inbound and outbound integration.

Altitude uCI includes out-of-the-box connectors for:

  • CRM Applications: MySAP CRM, Siebel, Salesforce and Microsoft Dynamics.
  • Quality Monitoring: Nice, Vernit, others...
  • Workforce Management: Teleopti, others...
  • Text to Speech and Speech Recognition: Nuance and Loquendo.

For other CRM applications where out-of-the-box connectors are not available, project based connectors can easily be developed using Web Servers with Altitude Integration Services and various other APIs based on C/C++ and Java.