Altitude Multimedia Contact Center

Altitude Multimedia intelligently integrates all communications into a single queue and uses the same business logic to route interactions to the right agent who receives complete customer information. The solution can also be used in proactive contact, reaching out to customers via rich-media channels, outbound voice, and proactive chat sessions that help turn Web visitors into buyers. The solution breaks the departmental “silos” giving every user full visibility on customer interactions across the different channels.

Customers use their contact channel media of choice and interactions are handled by the appropriate individual or assisted agent from the contact center front or back-office.