Altitude uAgent

They are the ones that talk to customers and solve their issues. The way customers perceive the quality of the service is indeed very much related to how agents manage customer interactions and especially whether they are capable of successfully resolving customer issues.

There are several aspects influencing agent capability of delivering a good service but motivation is a pivotal one; motivation is developed and maintained through a series of techniques that are taken very seriously in any contact center. There is nothing more frustrating for an agent than being incapable of resolving customer issues. And this incapacity sometimes arises from objective reasons such as lack of adequate processes and procedures, especially lacking a functionally viable agent application to which the agent can turn, check and perform all operations necessary to resolve customer problems.

Altitude uCI was designed to accelerate your operations while simplifying the contact center management complexity; by way of increasing productivity it reduces operational efforts and ultimately raises customer satisfaction levels.