Computer Telephony

Computer Telephony Integration (CTI) means combining the IT and telecommunications world to form an efficient communication system. In the form of XPhone Unified Communications, you can access a wide range of extensive CTI functions wherever they are needed.

Phone calls have never been this easy. XPhone Client provides you with access to all contact data, regardless of whether it is saved in your personal address book, your CRM or ERP system. You can make phone calls directly at your computer simply at a click of the mouse. Your office phone or mobile sets up the requisite connection immediately. And you can accept calls just as easily as well as forward them or set up conference calls. Callers are identified when the phone rings and an info window provides you with all of the key information on the caller, including a photo. Caller data is automatically or manually transferred to other applications (e.g. CRM, ERP, help desk) enabling you to work efficiently.

XPhone enables you to make phone calls directly at the computer and from any application with just a click of the mouse. The office phone or mobile phone initiates the call connection immediately. Calls can be taken or transferred and conference calls set up. Callers are identified when the phone rings and an info window supplies you with all of the key information on the caller, including any contact photos.

Up to five end devices can be managed using UC Commander. All phone calls and missed calls are documented in the call journal, even when your computer is switched off.